Terms and Conditions

/Terms and Conditions
Terms and Conditions 2017-12-19T07:30:09+00:00

HCF MEMBER OFFERS – TERMS AND CONDITIONS EXPLAINED

Please note: offers cannot be combined or used in conjunction with any other HCF EYECARE offer. These offers are valid only for HCF members.

20% saving on second pair

  • Buy 2 pairs of glasses on the same day, and receive an additional 20% saving on the lesser valued pair

No-Gap frame options

  • A range of frames available that are fully covered by the full HCF frame benefit if available

No-Gap lens options

  • A range of lenses available that are fully covered by HCF benefit, depending on the type of lenses and level of HCF cover and benefit available

20% or $50 saving all optical frames

  •   Save $50 or 20% whichever is larger, on the price of all optical frames – does not apply to sunglasses

20% off all optical lenses

  • 20% member saving on the price of all optical lenses
  • Can’t be combined with other offers

 Hoya Dynamic Premium Lenses

  • Save an additional $47 (on the already discounted HCF member price) on Hoya Dynamic 5th generation multifocal

Save up to 30% on disposable contact lenses

  • All disposable contact lenses are priced up to 30% off the non-member price

2 Pair of prescription fashion glasses from $199

  • This offer cannot be combined with any other offer or discounts. Price includes Hoya standard single vision lenses. This offer is only available on frames from a selected range

Optical Frame and Sunglass Frame Brands

Not all brands are available at each of the 7 HCF Eyecare Centres. Please check with us beforehand if you want a specific brand. HCF Eyecare reserves the right to add and remove brands.

Prescription Sunglass packages

  • Choose Bill Bass Sunglasses with tinted prescription single vision hard coated lenses incorporating UV protection. Now just $179 – Save up to $100 on our regular price.

or

  • Choose Jag, David Lawrence and Gant sunglasses with tinted prescription single vision hard coated lenses incorporating UV protection. Now just $197 – Save up to $150 on our regular price.

or

  • Choose CK, Michael Kors sunglasses with tinted prescription single vision hard coated lenses incorporating UV protection. Now just $269 – Save up to $100 on our regular price.

 or

  • Choose Guess and Just Cavalli sunglasses with tinted prescription single vision hard coated lenses incorporating UV protection. Now just $249 – Save up to $100 on our regular price.

These offers cannot be combined with any other offer or discounts. Price includes Essilor standard single vision lenses. This offer is only available on sunglasses frames from a selected range.

LASIK

HCF EYECARE has been able to negotiate a saving for HCF Members of $500 ($250 per eye) for most forms of refractive surgery from several providers. Please contact us for further details. Note- not all patients are suitable for laser refractive surgery. To find out whether you may be suitable for this type of vision correction, make an appointment to have your eyes assessed by an optometrist at any HCF EYECARE Centre. Our optometrists will be able to provide you with a referral for further consultation with a refractive surgery eye specialist if required.

More for Eyes Program

From January 2012 HCF members with Extras cover will have access to a new program to help look after their eyes. 

The HCF More for Eyes Program entitles eligible HCF members to digital retinal imaging as well as a range of no-gap glasses from HCF EYECARE , depending on your level of cover and the availability of your benefit. The cost of this service is not deducted from your annual optical benefit, it’s just another way HCF  gives you more.

Every level of our extra’s cover provides for no-gap single vision and bi-focal glasses. Multi-focal glasses are available at no-gap for Super Multicover, Multicover, Fit and Free, Healthclub, Healthmate Ultimate, Smart Extras, Healthcover Plus Extras and Top Extras. Members on General Extras Plus, Young Singles and Couples, Healthmate Essentials, Healthmate Advanced and Healthmate Executive may have a small gap cost to pay. If you are on Extra Benefits or Healthmate Starter please note this program does not apply to you.

To claim for this program’s benefit you must hold one of the following levels of our extras cover:

  • General Extras Plus
  • Young Singles and Couples
  • Multicover
  • Fit and Free
  • Super Multicover
  • Healthmate Essentials
  • Healthmate Advanced
  • Healthmate Executive
  • Healthclub
  • Healthmate Ultimate
  • Smart Extras
  • Healthcover Plus Extras
  • Top Extras

Price Match Guarantee

HCF Eyecare want you to enjoy the benefit of our great service so we will price match any competitor’s price offer on frames, spectacle lenses and contact lenses if the following criteria are met:

  • To qualify for the Price Match Guarantee on frames, lenses and contact lenses, the competitor’s price must be presented at the time of order.
  • The price must be current, advertised and readily viewable by HCF Eyecare and relate to the same type, brand model, colour, and/or quantity of lenses, frames or contact lenses.
  • HCF Eyecare must be able to readily source the product and the price must be available in a physical retail optical store in Australia.
  • HCF Eyecare is unable to supply customers without a valid spectacle or contact prescription.
  • Not valid in conjunction with any other offer or discount including No-gap products.

Our Policy on Accounts, Cancellations & Refunds

Prescription Spectacle Lenses

All Spectacles are custom made and commenced immediately after the order is placed. Once the order is placed, any cancellation will incur a charge of 50% of the retail lens price. The relevant HCF benefit will be reinstated to HCF as per the rules of HCF of Australia.

Optical Frames and Sunglass Frames

If an optical frame or sunglass frame has left the HCF EYECARE Centre, no refund or reinstatement of health fund benefits will apply.

Disposable Contact Lenses

Refund and reinstatement of health fund benefits on contact lenses returned within 14 days, unopened and in original packaging and condition.

Conventional Contact Lenses

All lenses are custom made and commenced immediately after the order is placed. Once the order is placed, no refund or reinstatement of the health benefits will apply.

Contact Lens Solutions

Refund on solutions returned within 14 days, unopened and in original packaging and condition.

Accessories

Refund on accessories such as cases or cords returned within 14 days, in original packaging and condition.

Amount owing on an account

The outstanding amount owing on any account cannot exceed $100 and full payment must be made for orders that will be sent through the post.

Our policy does not waiver any statutory rights of the customer or HCF Eyecare