Our Customer Guarantee

//Our Customer Guarantee
Our Customer Guarantee 2018-04-17T14:55:08+00:00

At HCF Eyecare we provide a:

1 year manufacturer’s warranty.

If within the 1st year of purchase your eye wear (frames, lenses and coatings) have any defects relating to material or production faults, we will repair or replace them free of charge.

1 year accidental damage cover.

If you accidentally damage your frames, lenses or non-prescription sun glasses within the first year of purchase; HCF Eyecare will replace them at 50% of original price. This is limited to one pair per year.

3 month multifocal satisfaction guarantee.

Some people take a little longer to adapt to multifocal lenses. Should you not adapt to the new lens within 3 months of date of purchase we will replace the lenses with single vision, bifocal or a different multifocal design. There will be no refund if there is a price difference.

3 month prescription guarantee.

We will replace your lenses purchased from HCF Eyecare at no charge if your prescription changes within 3 months from the date of your last eye examination. This is limited to one change. The replacement offer cannot be used in conjunction with any other HCF Eyecare offers or discounts.

Free cleaning and adjustment service for the life of your glasses.